IT Director, EUC

The IT Director – End User Computing (EUC) is responsible for the end‑to‑end leadership, strategy, and execution of enterprise endpoint services supporting approximately 70,000 devices globally. This role owns the vision, operating model, and delivery of modern End User Computing capabilities, ensuring secure, scalable, and high‑quality services that enable productivity and a strong digital employee experience.

This position requires a senior leader who can establish clear direction, build team capability, and drive service maturity while providing strong technical and architectural leadership. The Director will operate with a high degree of independence within a broader Digital Employee Experience (DEX) organization and will partner extensively across cybersecurity, networking, compute, hosting, identity, and infrastructure services to ensure endpoint solutions are fully integrated into the enterprise technology ecosystem. Success in this role depends on strong prioritization, disciplined execution, and the ability to balance strategic initiatives with operational excellence as the service continues to evolve.

Key Responsibilities:

• Own and lead the End User Computing service end‑to‑end, including strategy, delivery, operational outcomes, and long‑term evolution.
• Define and implement the organizational structure, roles, and capabilities required to deliver EUC services at enterprise scale.
• Establish and drive the technical vision and roadmap for endpoint management, provisioning, compliance, and lifecycle management.
• Provide strong technical and architectural leadership to ensure endpoint solutions are secure, scalable, standardized, and aligned with enterprise strategy.
• Effectively prioritize initiatives and investments, balancing service stability, modernization, and business demand.
• Partner closely across the Digital Employee Experience organization (EUC, Collaboration, VDI, User Insights) and with cybersecurity, network, compute, hosting, identity, and enterprise architecture teams to ensure cohesive, end‑to‑end solutions.
• Establish clear service governance, performance metrics, and accountability models to drive continuous improvement.
• Act as the senior escalation and decision authority for high‑impact EUC issues, risks, and trade‑offs.

YOU MUST HAVE

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field (or equivalent experience).
• 12+ years of experience in enterprise IT, with deep focus on End User Computing, endpoint management, or digital workplace services.
• 5+ years of experience leading technical teams or services with accountability for strategy, execution, and outcomes.
• Strong technical background in modern endpoint management, including device lifecycle, provisioning, compliance, and security.
• Demonstrated experience designing and scaling teams, including role definition, capability development, and talent growth.
• Experience leading service evolution or organizational change, including changes to scope, responsibilities, or operating models.
• Ability to operate independently, make decisions under ambiguity, and influence across organizational boundaries.
• Strong understanding of security, compliance, and risk management in enterprise endpoint environments.
• Experience working within IT service management frameworks while evolving services toward more product‑centric or platform‑centric models.

WE VALUE

• Experience with complementary EUC platforms such as Tanium, JAMF, SCCM, Patch My PC, or equivalent enterprise tools.
• Prior ownership of a global or regional EUC service, platform, or domain.
• Strong ability to balance architecture, engineering, and operational realities in regulated enterprise environments.
• Excellent written and verbal communication skills, including the ability to clearly articulate technical and architectural decisions to senior leadership and executive stakeholders.
• Relevant certifications in Microsoft Endpoint, Security, Architecture, or equivalent industry credentials.
• Demonstrated ability to mentor, develop, and elevate engineers, architects, and analysts, contributing to sustained capability growth within teams.
• A continuous learning mindset with strong awareness of emerging trends in endpoint management, digital employee experience, security, and workplace technology.
• Proven ability to successfully deliver outcomes in complex, ambiguous situations with minimal guidance or supervision.
• Creative and collaborative problem‑solving capability, with the ability to engage diverse stakeholders to reach practical, high‑quality solutions.
• Ability to set and communicate clear, measurable expectations, ensuring alignment on scope, deliverables, and timelines.
• Consistently makes timely, well‑reasoned decisions in the face of complexity, balancing structured analysis with decisive action.
• Strong ability to partner effectively across IT teams, suppliers, and business stakeholders on cross‑functional initiatives and service improvements.
• Demonstrated skill in analyzing complex problems and breaking them down into logical, actionable components.
• Self‑motivated leader with a strong bias for action and accountability for outcomes.
• Ability to act as a change agent, promoting positive change and continuous improvement while driving efficiency, modernization, and service maturity across the organization.

OTHER

• Travel Approximately 15%