IT Support Technician

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Full-Time IN PERSON Position.

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This position provides technical support for the city’s information technology systems.

• Installs, maintains, troubleshoots and repairs city computers, printers, and peripheral devices; tests equipment to identify errors and initiate corrective actions.
• Installs, maintains, and updates software.
• Communicate with vendors and service representatives to resolve problems.
• Makes recommendations regarding the repair, replacement or upgrade of hardware and software.
• Initiates action to correct errors and recover data.
• Tests and evaluates new software.
• Adds, deletes, and manages user accounts.
• Maintains inventory of department supplies and equipment, initiates orders for new or replacement materials.
• Provides training to end users on a variety of hardware and software programs. 
• Maintains documentation of system activities, operations, modifications, maintenance, and other activities.
• Performs related duties.

• Knowledge of the principles used in analyzing, evaluating, modifying, installing, maintaining, and testing information systems and technology.
• Knowledge of specialized software applications and programs. 
• Knowledge of help desk and user support principles. 
• Knowledge of the installation of computer hardware, software, and peripherals.
• Skill in troubleshooting and resolving computer hardware and software problems.
• Skill in problem solving.
• Skill in prioritizing and planning.
• Skill in interpersonal relations.
• Skill in oral and written communication.

SUPERVISORY CONTROLS

The Information Technology Manager assigns work in terms of very general instructions. The supervisor spot-checks completed work for compliance with procedures and the nature and propriety of the final results.

GUIDELINES

Guidelines include industry best practices; manufacturer installation, operations, and repair manuals; and department and city policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

COMPLEXITY/SCOPE OF WORK

• The work consists of related technical duties. The unique nature of each end-user’s needs contributes to the complexity of the position.
• The purpose of this position is to provide specialized technical support for city IT operations.  Successful performance contributes to the efficiency and effectiveness of a variety of city operations.

• Contacts are typically with coworkers, other city employees, vendors, contractors, and the general public.
• Contacts are typically to exchange information, resolve problems, and provide services. 

• The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping. The employee occasionally lifts light and heavy objects, climbs ladders, and uses tools or equipment requiring a high degree of dexterity.
• The work is typically performed in an office or computer room. and outdoors, occasionally in cold or inclement weather.   The employee is exposed to noise.

• Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to a high school diploma or GED.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.

THANK YOU FOR YOUR INTEREST IN THE CITY OF GILLETTE!

Equal Opportunity Employer.

Pre-Employment Drug Screening conducted.