IT Technician CL - 26

The Middle District of Florida is seeking a mission-driven professional to serve as a full-time Information Technology Technician. The ideal candidate will possess strong technical expertise, combined with excellent interpersonal and analytical skills, a solid work ethic, and resilience. This meaningful career opportunity is based in the Tampa Division.

• Provide support for audio-visual equipment in courtrooms, conference rooms, and shared spaces, including systems used for evidence presentation during hearings and trials.
• Set up and tear down audio-visual equipment for special events, including speakers, microphones, projectors, large-screen monitors, cabling, and other video components.
• Configure and deploy mobile devices, including mobile phones, tablets, and laptops.
• Demonstrate proficiency with Microsoft Office 365 and its collaboration tools, including SharePoint, OneDrive, OneNote, and Teams.
• Assist with the installation of new or updated releases of nationally supported software systems.
• Install and troubleshoot software and advise court staff on its use to support their duties.
• Prepare and maintain documentation on software applications used in court operations.
• Monitor daily IT operations and act as a technical support resource for resolving computer system issues.
• Collaborate with IT personnel across the five divisional offices of Middle Florida to coordinate and standardize IT developments, techniques, and user programs.
• Apply technical knowledge to recommend IT equipment when new hardware is required.
• Configure and recommend hardware as directed by IT management for deployment; provide ongoing help desk support for all IT-related equipment.
• Perform inventory responsibilities, including receiving, tracking, and updating IT equipment within a nationally supported database system.
• Demonstrate a foundational understanding of modern programming languages, concepts, and development practices.

• Requires a minimum of four (4) years of relevant work experience at progressively responsible levels in IT systems, data processing, and data communications, including IT applications, terminology, and methodology.
• Demonstrated accomplishment of IT project assignments that involved analysis, implementation, integration, and management.
• Ability to implement software and hardware to provide technical support for a user base of up to 150.
• Microsoft Office 365 certification preferred. CompTIA A+ and Net+ certifications preferred.
• LAN/WAN experience preferred.
• Applicant should work well within a team, be able to prioritize tasks and make technical decisions through methodical troubleshooting and research.
• Excellent customer service skills and the ability to deal with a wide variety of people tactfully and courteously.
• Accuracy and attention to detail.
• Strong organizational skills and the ability to handle multiple assignments with frequent
• interruptions.
• Ability to communicate effectively both orally and in writing.
• Strong interpersonal skills and the desire to work in a fast-paced, team environment.
• Ability to maintain confidentiality and use sound judgment.
• Professional demeanor and strong work ethic.

Work is performed in an office setting and requires professional attire. This is not a remote position. The core function of this role is to support mission-critical systems while providing exceptional user support in a court environment. The role will require lifting and moving technical equipment and occasional travel.