IT Technician
City of PerrysburgDescription
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Purpose of Classification:The purpose of this classification is to provide technology support for City information technology networks, software, hardware, and peripherals, as assigned
Example of Duties
Essential Functions:
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Installs and maintains assigned information technology networks, hardware, software, and peripherals, including computers, laptops, tablets, phones, printers, scanners, audio/visual equipment, etc.: ensures availability and proper operation of products for installation; orders equipment; schedules installations; delivers equipment; converts old system data to new system; tests installed products per agency standards; and completes installations and conversions in timely manner and with minimal disruption to customer.
Supports system access: defines, recommends, implements and maintains enterprise server and work station components; defines security access levels; sets up accounting for new employees and closes accounts when no longer necessary; increases account capacity when existing blocks are insufficient for work requirements; establishes port connections for new equipment to network as needed; resolves network problems per established guidelines; limits user access to specific areas according to user needs; and documents procedures and changes on all systems.
Configures, operates and maintains networks, software, hardware, and/or other technology infrastructure: manages and configures servers to maintain updates; backs up, monitors, and analyzes event logs; identifies potential problems; monitors performance and security; checks and maintains connectivity; upgrades servers and monitors temperature in server room; adds/deletes computers to/from network; manages user and email accounts and passwords; monitors network settings, network software, and drivers; and maintains databases and a variety of server software.
Provides technical support and training to system users: receives and responds to requests for data and information; conducts research; troubleshoots problems with networks, software, hardware, and peripherals, and related systems and recommends solutions; escalates issues to supervisor and/or vendor, as needed; trains end-users; logs work tickets; coordinates with other department staff and vendors regarding problem resolution, as needed and utilizes diagnostic tools and other resources as appropriate.
Supports development and implementation of new technology: researches and evaluates computer systems, software, and technology issues; identifies technology solutions; recommends technology business strategies; evaluates information systems and communications requests; and works with vendors to implement new, and upgrade existing, technology.
Maintains a comprehensive, current knowledge of City information technology systems and utilization: maintains an awareness of new trends and advances in the profession; reads professional literature; attends meetings, conferences, workshops, and training sessions to remain current on principles, practices, and new developments in information technology.
Processes a variety of documentation associated with department operations, within designated timeframes and per established procedures: prepares, completes, receives, reviews, processes, forwards, or retains, as appropriate, various forms, reports, correspondence, invoices, usage reports, personnel status, purchase orders, knowledge base documents, network diagrams, phone tree, upgrade reports, replacement log, and other documentation; compiles data for further processing or for use in preparation of department reports; and maintains computerized and/or hardcopy records.
Communicates with supervisor, other City employees, vendors, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, receive/give advice and direction, or resolve problems.
Operates a variety of equipment and tools as necessary to complete essential functions: operates a motor vehicle, network components, audio/visual equipment, hand and power tools, and other equipment; operates a personal computer to enter, retrieve, review or modify data, utilizing word processing, spreadsheet, database, desktop publishing, Internet, e-mail, or other software; and operates general office or other equipment.
Additional Functions:
Performs other related duties as required.Qualifications
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Minimum Qualifications:Bachelor's Degree in Computer Science, Information Technology, or related field required; supplemented by two years of experience in installation, maintenance, and repair of networks, software, hardware and peripherals and end-user help desk support or related; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Specific Licenses or Certifications Required: Must possess and maintain a valid driver's license and be eligible for coverage under the City's vehicle insurance provider.
Specific Knowledge, Skills, or Abilities: Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all County or departmental policies, practices, and procedures necessary to function effectively in the position.
Performance Aptitudes:
Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Includes exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
Human Interaction: Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring.
Functional Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable. Supplemental Information
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The City of Perrysburg is an equal opportunity employer.Due to public records laws in Ohio, properly redacted application materials cannot be kept confidential.